Your digital concierge,
always available.
Kurt answers guest questions around the clock – right on your website. Check-in, activities, opening hours, directions and more.
from €49/month · GauVendi-Partner
Setup without IT department
Upload guest info
Upload your guest guide as PDF or let Kurt scan your website – ViCo Manager is detected automatically.
Kurt learns automatically
Our AI extracts all relevant info – check-in, amenities, activities, opening hours and FAQ.
Embed widget
Copy one line of code to your website. Done – guests can ask immediately.
Why hospitality businesses love Kurt
Quick Setup
Upload website or PDF – ready in minutes
24/7 Available
Answers guest questions evenings and weekends
Multilingual
Responds in German, English, Dutch and more
Mobile Optimized
Fullscreen widget on smartphone – perfect for QR codes on-site
Kurt answers for your guests
What this looks like in real life
Kurt answers on WhatsApp, too
Guests message your WhatsApp number and Kurt replies right away – using the same information the widget on your website uses.
Connect your own number
A few clicks connect your own WhatsApp Business Account and your own number to HeyKurt. The account and the number stay yours; HeyKurt answers on your behalf and you can disconnect at any time.
Answers from your guest information – voice messages included
Kurt answers questions about check-in, wifi, breakfast, how to get there and everything else from the material you uploaded – around the clock, in the guest's language. When a guest sends a voice message, it's transcribed locally (no data sent to outside providers) and answered just like a typed question; photos and shared locations work the same way.
No guessing, just handing over
When the answer is not in your material, Kurt says so and refers the guest to the front desk. On request it opens a ticket in your helpdesk or checks room availability in your booking system.
Full view, clear retention
You see every conversation in the HeyKurt dashboard, with the guest's number shown truncated. Conversations are deleted automatically after a retention period you choose, 30 days by default.
Still reachable after 24 hours
WhatsApp only allows approved templates, not free replies, after 24 hours of silence. Kurt automatically switches to a matching template in that case; a button or QR code with a continue code lets guests restart the conversation themselves at any time.
WhatsApp Business Platform, provided through Meta's official interface. To connect you need a WhatsApp Business Account and a phone number that is not yet registered with WhatsApp.
Kurt answers emails, too
Guests write to your existing hotel address, Kurt reads along and answers – using the same information as the widget and WhatsApp.
Your own address stays yours
You connect your existing mailbox (Microsoft 365 or any IMAP/SMTP account) to HeyKurt. The address stays yours; HeyKurt answers on your behalf and you can disconnect at any time.
Answers from your guest information
Kurt reads the request and answers from the material you uploaded – in the language the guest wrote in, in the same email thread.
No guessing, just handing over
When the answer is not in your material, the email lands in the shared inbox at your front desk – alongside handovers from the widget and WhatsApp.
Full view, clear retention
You see every conversation in the HeyKurt dashboard. Emails are deleted automatically after a retention period you choose, unless a legal retention requirement (for example for business correspondence) applies.
To connect you need access to your hotel email address's mailbox, for example through Microsoft 365 or an IMAP/SMTP account.
Kurt works with your front desk, not against it
When Kurt doesn't know the answer or a guest wants to talk to a person, the conversation reaches your team – not a dead end.
Every handover in one place
When Kurt hands off a WhatsApp, email or web chat conversation, it lands in the shared inbox – with folders, search and status, instead of scattered across phones and mailboxes.
- Folders for invoices, group requests, maintenance and more
- Filter by "Needs a human", "Assigned to me", "With Kurt"
- Notified by WhatsApp or browser push
A handover the guest actually notices
One click on "Take over" and staff keep replying in the same conversation – seamless for the guest, clearly marked for the front desk.
- Kurt pauses for that guest as soon as someone takes over
- Staff replies are shown marked as "human"
- The conversation can go back to Kurt afterwards
Web chat guests stay reachable
When a request needs more than chat can handle, the guest leaves their contact details – the front desk replies straight from the inbox.
- Phone number, WhatsApp number or email, configurable per widget
- Reply by WhatsApp using an approved template
- Also covers requests Kurt can't fully answer on its own
Features that make the difference
ViCo Manager Integration
AutomaticUsing ViCo Manager? Kurt imports your data automatically – info, facilities, spa, check-in and FAQ.
"How do I get there?"
Live DataGuests asking about directions? Kurt knows train connections, public transport routes and schedules – with live data.
Mobile Fullscreen Widget
MobileOn smartphones, Kurt opens in fullscreen mode. Perfect as QR code at reception, in rooms or at the pool.
Guest Insights
AnalyticsSee what questions your guests actually ask. Unanswered questions are collected automatically – and turned into new knowledge.
Built for hotels
Kurt doesn't stand alone – it connects to the systems you already work with.
GauVendi
PartnerFeature-based booking through the GauVendi Partner Hub and Sales Engine – a question in the chat becomes a real availability search with a booking link.
About the partnershipPMS connection
Apaleo · Mews · OperaConnect Apaleo directly via OAuth, in one click. Through GauVendi, Mews and Oracle Opera Cloud come along too – no interface of your own needed.
Directions & public transport
Live dataTrain connections, timetables and departure times live via MOTIS Routing and Deutsche Bahn – not from a stale table.
Why HeyKurt?
Made in Germany
Developed and hosted in Germany
GDPR Compliant
Data never leaves the EU
Setup in Minutes
Upload PDF, done
Personal Support
Real humans, no bots
Ready to automate your guest service?
In a short call, we'll show you what Kurt looks like for your property.
Book a call30 minutes, no obligation