Support knowledge, not just search.
Other tools index your articles and hope for the best. Kurt extracts structured problem-solution pairs from your entire support knowledge – and gives your team the right answer with source citations.
Five things only HeyKurt can do
Problem-Solution Extraction
Kurt doesn't just index articles. He identifies the problem and solution in tickets, manuals, and documents – delivering more precise answers than plain full-text search.
Other tools: Give you the best search result. Kurt: Gives you the solution.
3-Tier Knowledge Architecture
Control per channel which knowledge Kurt accesses. Public widgets show only manuals. Guest accounts see more. Internal agents access everything.
Other tools: One bot, one knowledge level, same for everyone. Kurt: Three tiers, full control.
Answers with Source Citations
Every answer shows where the information comes from. One click takes you to the original ticket or article. Your team can verify every answer.
Other tools: Answers without provenance, trust on faith. Kurt: Source citation with every answer.
Hosted in Germany
Servers in Germany. Data never leaves the EU. GDPR compliant without compromise. No discussion with your data protection officer.
Other tools: US hosting, standard contractual clauses, residual risk. Kurt: Germany, done.
Branded Guest Accounts
Give partners, resellers, or customers their own access – with your logo and colors. Control which knowledge they can see.
Other tools: Either everything public or everything internal. Kurt: Fine-grained access control.
Three tiers, one system
HeyKurt offers three access tiers. Per tier, you control which knowledge sources the AI assistant can access.
Public Widget
Public, no login required
Embeddable on any website. Sources can be restricted to manuals or FAQs only. Internal tickets are excluded.
Guest Accounts
Limited access with login
Branded login matching your look. More knowledge than the public widget. Ideal for partners, resellers, or customers.
Internal Access
Full support knowledge
Access to all knowledge including ticket data and internal documentation. For your own support team.
What the others don't have
The key differences at a glance – no price table.
| HeyKurt | Intercom | Zendesk | Freshdesk | Chatbase | Tidio | |
|---|---|---|---|---|---|---|
| Hosting | Germany | USA | USA | USA | USA | USA/EU |
| GDPR compliant | Yes, German hosting | Limited | Limited | Limited | Limited | Partial |
| Source control per channel | Yes, 3 tiers | No | No | No | No | No |
| Branded guest accounts | Yes | No | No | No | No | No |
| Problem-solution extraction | Structured | No | No | No | No | No |
| Source citations in answers | Always | Partial | Partial | Partial | No | No |
| Bilingual DE/EN native | Yes | Multilingual | Multilingual | Multilingual | English-focused | Multilingual |
All of this at a fair price.
No per-resolution fees. No seat scaling. You know what you pay upfront.