Your support knowledge,
findable in seconds.
The answer usually sits in a ticket that was solved months ago, on page 23 of a manual, or in a help article nobody finds again. Kurt searches all of it at once and answers with its sources.
Support agents waste time searching
Your knowledge base is full. But agents still spend forever searching for the right answer – in articles, old tickets, PDFs. Customers wait. Frustration grows.
Kurt finds the answer. Instantly.
HeyKurt connects to your helpdesk, learns from resolved tickets, and gives your team the right answer in seconds – with sources.
Not a project, an afternoon
Connect your helpdesk
Freshdesk, Zoho Desk or Odoo. Solved and closed tickets are imported, new ones on a schedule – hourly, every six hours or daily.
Kurt reads along
From every ticket it extracts the problem and the solution. Manuals, wiki pages and your website come on top; images and scans are read out.
The team asks
In the chat, inside the helpdesk via the Chrome extension, or as a widget on your site. Every answer names the source it came from.
What Kurt reads
You do not build a new knowledge base. Kurt connects to what already exists and keeps it in sync.
Helpdesk systems
Freshdesk, Zoho Desk and Odoo. Imported is what is solved or closed and carries an agent reply – the rest would only add noise. Personal data is stripped on import.
Manuals and documents
PDF, Word, Excel and scanned originals. Text is read via OCR, screenshots and diagrams are described by image analysis and searched along with it.
Website and help centre
One URL is enough. Kurt follows the sitemap and internal links; pages that build their content with JavaScript are detected and rendered in a browser.
Wiki
Outline and Wiki.js, the collections you choose. Kurt only reads – what you delete, archive or move there disappears from the answers.
Your own pages
What gets asked often but is written down nowhere, you write straight into the editor. About five minutes after saving the page is searchable, or immediately on request.
Live data via API
REST and GraphQL endpoints as a source. Per question, Kurt decides whether the knowledge base or a live call gives the better answer.
How the team works with it
Meaning, not keywords
Type "the door won't close properly" and you also find the procedure that calls it "hinge alignment". Keyword search runs alongside and hits article numbers exactly.
Answers with sources
Under every answer sit the documents it came from – one click leads to the original ticket or the manual page. Anyone who wants to verify, can.
Honest, not invented
If the answer is not in your sources, Kurt says so. The question goes into the knowledge gaps instead of ending up in a ticket as a guess.
Inside the helpdesk, not beside it
The Chrome extension puts Kurt into your ticket system. Look up an answer without switching tabs and without losing the ticket context.
The language of the question
Asked in German, answered in German – even when the manual is written in English. Interface and answers exist in both languages.
Pass a conversation on
A chat can be shared with colleagues or handed outward via a link. Colleagues pick it up instead of asking the question again.
Your tone, your terms
Custom instructions set how Kurt phrases things, which product names it uses and which notes always come along. Individual users add their own preferences on top.
For people outside the team, too
Customers, partners and distributors get access to selected parts of your knowledge, without access to the rest.
You choose the sources
Share manuals and website content, hold back internal tickets. A notice shows guests what their answers are based on.
Your brand, not ours
Guests sign in on a page with your logo and your colours. Nothing of HeyKurt is visible there.
Invitation or sign-up link
Individual email invitations or a link for self-registration. Both are token-protected and count towards your plan's user limit.
Restricted interface
Guests see the chat and shared conversations. Settings, data sources, team and analytics stay closed to them.
What is missing becomes visible
The value is not only in the answers, but in what Kurt could not answer.
Knowledge gaps
Every unanswered question is collected, grouped and sorted by frequency. If fifteen people ask the same thing in a week, it sits at the top.
Digest by email
Admins get new and trending gaps sent to them, instead of having to look for them in an interface.
Weekly report with a recommendation
A report reads the most frequent gaps and proposes what to do: write an FAQ, update a document, pass it to the product side. The draft can be taken over as your own page with one click.
Usage across the team
Which questions come up often, how much Kurt is used, where it helps most – as statistics across the whole account.
Permissions, security, hosting
Four roles
Owner (everything including billing), admin (team and content), user (chat and history), guest (chat and shared conversations). The boundaries are enforced, not just hidden.
Two-factor sign-in
Optional or mandatory, via authenticator app or email code, with recovery codes.
Separated tenants
Every account has its own knowledge base with its own namespace in the vector database. Nothing flows between accounts.
Hosted in Germany
Built and operated in Germany, data stays in the EU, GDPR-compliant, no US cloud.
Connected in minutes
Connect HeyKurt to your Freshdesk account – no technical knowledge required. Just enter your domain and API key, done.
- Enter Freshdesk domain
- Add API key
- Done – Kurt syncs automatically
Turning tickets into knowledge
Kurt analyzes resolved tickets, manuals, Excel files, and scanned documents. Linked PDFs and Office files on websites are automatically picked up.
- Tickets, articles, Excel & scanned documents
- AI extracts problem & solution
- Linked documents on websites automatically indexed
Team Statistics
Why HeyKurt?
Made in Germany
Developed and hosted in Germany
GDPR Compliant
Data never leaves the EU
Setup in Minutes
Enter API key, done
Personal Support
Real humans, no bots
Put Kurt on your ticket system
Create an account, connect your helpdesk, ask the first questions. 30 days free, no credit card needed.
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